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CONTRACT SCHEDULE · LAST UPDATED 2026-09-27

Data Processing Addendum

This framework is used by RING 2 AI PTE. LTD. for customer and partner deployments. The signed DPA, Order Form and security schedule define the final scope, service regions, subprocessors and retention settings for each deployment.

1. Roles

The partner or end customer generally acts as controller/business for the purposes and lawful basis of calls. Ring2.ai generally acts as processor/service provider for data handled on written instructions. Ring2.ai may act as an independent controller for its own account, security and billing records.

2. Processing instructions

Ring2.ai processes personal data only to provide the ordered service, secure it, support authorized users, comply with law and follow documented instructions. New purposes require written agreement.

3. Processing details

• Subjects: callers, recipients, customer personnel, partner users and support contacts.
• Data: contact details, identifiers, call metadata, recordings, transcripts, workflow fields, CRM actions, support and security logs.
• Duration: contract term plus approved return, deletion, backup and legal-retention periods.
• Purpose: AI calling/answering, routing, structured outcomes, integration, support, security and billing.

4. Confidentiality and security

Authorized personnel and subprocessors must be bound by confidentiality. The final security schedule should cover access control, encryption, logging, vulnerability management, backup, recovery, isolation and incident response.

5. Subprocessors

Ring2.ai will list production hosting, carrier, speech, model, support and other subprocessors before launch, provide the agreed notice mechanism for changes and remain responsible for required contractual protections.

6. Incidents

Ring2.ai will notify the partner without undue delay after confirming a personal-data breach affecting partner data and provide information reasonably available for legal assessment and response. A specific contractual notification target remains to be approved.

7. Rights and assistance

Taking into account the service, Ring2.ai will reasonably assist with data-subject requests, security assessments, impact assessments and regulator inquiries as required by contract and law.

8. Return, deletion and audit

At termination or valid instruction, Ring2.ai will return or delete data subject to agreed backup and legal retention. Audit evidence, questionnaires and on-site rights must be proportionate and defined in the final agreement.

9. Transfers

Cross-border transfer locations and safeguards, including contractual clauses where required, must be documented before production processing.

10. Deployment schedules